FREQUENTLY ASKED QUESTIONS
- Sign in to your STEEL Account and select the items you want to order, at checkout there will be a box to select how many points you want to use.
- Sign in to your STEEL account and select the product you want to use your points towards under the “Rewards” tab or the Dropdown box at checkout.
- Yes, points expire after 6 months of inactivity.
- The VIP Tiers is based on a rolling calendar. A 12-month timer is activated once a customer enters a tier.
For example, a customer who crossed the tier entry threshold on March 3rd, 2019 will retain that tier until March 3rd, 2020 (assuming all other requirements are met).