FREQUENTLY ASKED QUESTIONS
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Sign in to your STEEL Account and select the items you want to order, at checkout there will be a box to select how many points you want to use.
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Sign in to your STEEL account and select the product you want to use your points towards under the โRewardsโ tab or the Dropdown box at checkout.
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Yes, points expire after 6 months of inactivity.
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The VIP Tiers is based on a calendar year. Tier eligibility begins on Jan 1 and ends on Dec 31. Once a tier is entered, customers will retain the tier for the remainder of the current calendar year and the following year.
For example, a customer who entered a calendar year-based tier in November 2024 will retain that tier until Dec 31st, 2025. -
Unfortunately, as of right now, that is not possible. Please reach out to cs@steelsupplements.com if you have any questions!
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Steel Supplements Loyalty Program: Terms and Conditions
Right to Exclude and Take Action
Steel Supplements reserves the right to exclude individuals from the Rewards Program, remove points from a member's Rewards Account, and/or cancel orders that do not comply with Steel Supplements' policies. We exercise this right at our sole but reasonable discretion.
Abuse and Manipulation
Any abuse, manipulation, or "gaming" of the Rewards Program or its rulesโincluding multiple redemptions of Birthday Gifts by the same individual via different accounts (1 account per person), failure to follow any terms of the Program, membership inactivity for more than 6 months, reselling Rewards or Birthday Gifts, misrepresentation, or any conduct detrimental to the interests of Steel Supplementsโmay result in membership revocation. This may include the deduction of points obtained through these activities, cancellation of orders, and impact on eligibility for further participation in the Program.
Monitoring and Enforcement
Steel Supplements uses a third-party provider to monitor purchases and identify activities that violate the terms of the Program or Steel policy. The data collected through this monitoring helps us make informed decisions regarding program participation, awarding of points, and order fulfillment. Membership is non-transferable, and all purchases must be made by the registered member.
Consequences of Membership Revocation
If your membership is revoked or otherwise canceled, any points in your account will automatically expire.
Changes to Terms and Website
Steel Supplements reserves the right to make changes to its website and these Terms at any time. It is your responsibility to review these Terms periodically to stay informed of any updates. By joining the Rewards Program, you agree to be bound by any changes to these Terms.